Support

Help for every app I publish. Email me with the app name in the subject line, or browse the common questions below. I usually reply within 48 hours.

Get in touch

Include the app name, your device model, and iOS version so I can help faster.

Email support

Or write directly to berkaydonmez1601@gmail.com.

Common questions

How do I restore my purchases?

Open the app, go to its settings screen, and tap Restore Purchases while signed in to the same Apple account you bought with. Subscriptions restore this way on any of your devices. Note that consumable credits are tied to the device and installation they were bought on, so they are not restored by this process.

How do I cancel a subscription?

Subscriptions are managed by Apple, not inside the app. Open Settings on your iPhone, tap your name, then Subscriptions, choose the app, and tap Cancel Subscription. Canceling stops future renewals; you keep access until the end of the period you already paid for. Deleting an app does not cancel its subscription.

How do I request a refund?

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple account, find the purchase, and choose Request a refund. Apple decides refund requests under its own policies.

A feature is not working. What should I do?

First make sure you are on the latest version of the app and that your device has a working internet connection, since AI features run in the cloud. If the problem continues, email me with the app name in the subject line, your device model, iOS version, and what you expected to happen. Screenshots help a lot.

How accurate are the AI results?

They're good, but not perfect. Identifications, value estimates, and generated content can be wrong or incomplete, so treat them as a starting point and double-check anything important, like a valuation, before acting on it.

How do I delete my data?

The apps store your content against an anonymous device identifier, not an account. You can delete individual items inside the app. To have everything associated with your device deleted, email me with the support ID shown in the app's settings screen and I will complete the deletion within 30 days. If you already deleted the app and no longer have your support ID, email me anyway and I will help; without the ID your data cannot be linked to you, and it is deleted automatically under the retention periods described in the Privacy Policy.

Can I suggest a feature?

Always. Email me with the app name in the subject line and describe what you would like it to do. I read everything, and a lot of what ships started as a user suggestion.

See also the Privacy Policy and Terms of Use.